FAQs

Head over to our ABOUT CASHMEREpage to read our guide on cashmere, its properties and where we
source our cashmere.

We have chosen to work exclusively with two cashmere yarns for our Winter 21/22 Collection, which we fell in love with during the selection process.Our first yarn is also our most prestigious, made from 100% cashmere, found in some of our styles. It inhabits superior softness and comes from one of the most notable SFA certified spinners in Italy.The Sustainable Fibre alliance (SFA) certifies that spinners source their cashmere from accredited herders in Mongolia, meeting a rigorous set of sustainable practices to ensure the longevity of the cashmere industry.

Our second yarn is made from certified recycled Re.Verso™cashmere offering the same soft, insulating qualities as traditional cashmere, but with a lower environmental impact.

Sizing varies depending on each piece. Some styles are fitted and therefore sizing is usually within the standard ranges. Other pieces are slightly oversized and therefore we have multiple size ranges like XS/S & M/L or ONE SIZE.

We recommend checking the sizing guide in each products page. Any questions please email us at info@mycashmere.co

All our shipping & returns information can be found on our SHIPPING & RETURNS POLICY PAGE.

We offer free shipping within UK serviced by DPD & shipping to the USA via DHL Express.

Rest of world shipping coming soon..

Please note we are currently not accepting orders for mainland Europe as we are working hard on setting up a European warehouse so that we can minimize customs and duties fees for our clients. This warehouse will be launching early March and we will be sure to announce this exciting launch to our entire database. Please subscribe to our newsletter to be notified about this launch.

All our shipping & returns information can be found on our SHIPPING & RETURNS POLICY PAGE.

Your order can be exchanged or returned within 14 days of delivery. Items must be returned unworn, undamaged, and unused with all tags attached and the original packaging included. 

UK returns are free of charge. USA returns are charged to the purchaser and will be deducted from the refund amount.

Check out our CARE section for our cashmere care guide & favourite care products that can be used to wash your cashmere pieces.